We always recommend validating your DIME products on our website to ensure authenticity. If it does not validate, there is a great possibility your product is fraudulent. Stay safe, by only purchasing your cannabis products from a licensed retailer. When you validate your product, you will active our “no hassle” limited warranty.

All of our official product packaging will have COAs on the side to reflect testing. You can also view testing results on our website on the Lab Results page. 

To coordinate a product exchange, please reach out to our Support Team at support@dime.industries with the following information:

• Name, Phone, Mailing Address
• Name of Licensed Retailer & Location Purchase was made
• Strain Name and Type of Product (1000MG All In One, 1000MG Tank, etc.)
• Photo of Packaging, Product and Scratched Off Validation Sticker

Signature Line
Our Signature Line features pure, potent live resin infused distillate. We reintroduce cannabis derived terpenes and natural fruit derived terpenes to enhance the overall flavor and experience.

Live Reserve Line
Our Live Reserve Line is a mixture of high terpene extract and melted diamonds. This retains the natural flavor profile of the strain while maintaining the high potency you expect from DIME.

It is best to store your device at room temperature and avoid exposing the device in excess heat or in excess of 95 degrees. You should always store your device in the upright position.

Excess oil, lint and dust that may collect from traveling with your device can be easily cleaned with rubbing alcohol and a cotton wipe (or Q-tip).

Your device is likely to overheat if it’s left in a car, excess heat or stored upside down. Other reasons could be an altitude change, left in a 95+ temperature environment for too long, or leaving the battery power on.

To turn the battery on or off, simply click the button 5 times consecutively and rapidly.

To adjust the heat setting, click the button 3 (three) times rapidly.

The heat settings are as follows:
Green light: High Heat (4.2 volts) – Ideal for a reduced terpene taste and a stronger high.
Blue light: Medium Heat (3.7 volts) – Ideal for a balanced taste and high.
Red light: Low Heat (3.2 volts) – Ideal for a more pronounced terpene taste and a milder high.
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Preheat Feature:
If your device is in a cold environment or if it’s clogged, you can activate the pre-heat function by clicking the button 2 (two) times rapidly. The battery will display a rainbow color for 10 seconds during this pre-heat cycle.

Charging the device:
When your battery button starts flashing white light, it indicates that it needs to be charged. Use a USB-C charger to charge the device. The light near the USB-C charging port will turn red when charging and will turn green once fully charged.

Depending on what generation your DIME 510 Thread Battery is, the lights on your battery may indicate battery percentage or temperature. Please browse our keys below!

5th GENERATION:
GREEN | High Heat Setting (4.2v)
BLUE | Medium-High Heat Setting (3.9v)
TEAL | Medium Heat Setting (3.5v)
PURPLE | Low-Medium Heat Setting (3.1v)
RED | Low Heat Setting (2.7v)
RAINBOW | Preheat Setting (1.8)
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When your battery starts to flash red at the end of a hit (regardless of generation), it’s time for a charge!

First, remove the tank from the battery. Next, on the underside of the tank, pull out the oval shaped positive pin a couple millimeters to exceed surrounding metal. Finally, reattach the tank to the battery and retry, the blinking should stop.

We highly recommend using our battery as our hardware was created to work in perfect unison with one another. If you choose to use a different 510 thread battery, there are a couple of reasons why it may not work:
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1.) If your battery is an “air drawn” activated battery, one that does not have a button, it will NOT work. Our tank has the air holes exposed and will not activate an air drawn battery.
2.) Some batteries push up our positive pin, if so, please pull out the pin on your 1000mg tank to allow for proper contact to your battery. Do not tighten the cartridge too hard onto the battery.
3.) Our tank is larger, and sometimes DOES NOT fit other 510 thread batteries and therefore not creating a connection. You will get a blinking light on your battery if this is the case.
4.) Some other batteries are too weak to power our larger device and will not work correctly. You may get a little smoke, but not the full Dime Industries’ experience. All batteries used with the DIME Tank should be at least 3.7v.
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We want you to get the full power and experience of a Dime Industries device. We suggest using our 510 thread battery but most 510 thread batteries will work.

Since it’s an all-in-one, ready to use device, there have been situations historically with these devices that users may lose the charge prior to finishing the material. For that reason, in the unlikely event this happens, we’ve added a charging port on our all-in-one devices. Once you are done, you can dispose of your device the same way you do any battery and you’re ready for another one. Different generations have different charge ports due to capacity and strength of the battery.

Leaking occurs due to: being preheated without being hit, being exposed to altitude changes, high temperatures, or if the battery is discharging without being hit. The cartridge will still be operational. Using an alcohol wipe, wipe the outside holes (where the oil is) to clean up the excess oil and sticky
residue.
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If the cartridge has a severe leak, or you feel it has leaked due to other reasons, we will gladly handle an exchange for you, facilitated through the licensed retailer you purchased it from.
If an exchange Is required, please provide the dispensary’s information and a copy of the receipt in an email to support@dimeindustries.com and we will coordinate the exchange.
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Please note, leaks are preventable. Store your cartridge in a dark, cool place, such as the carrying case provided with all DIME batteries. Please remember to always charge your battery and keep it green to help prevent any future leaks. You should always store your device in an upright position if possible.

This is not common and may occur due to improper storage or use. If clogged, preheat the device by clicking on the button twice. A rainbow light will appear. Give it a few seconds before drawing a little harder and longer, it should unclog and no longer be an issue going forward. Be sure to draw your device after hitting the button first. It is also important to be sure you have a fully charged battery, as a low battery can cause clogging.

Dime Industries uses lab grade stainless steel and quality glass, therefore if this product is dropped the product can break. For your safety, please discard the device if it is broken or damaged.

Although we highly recommend our battery, if using another 510 thread battery there are a couple of reasons why it may not work:
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1.) If your existing battery is an “air draw” activated battery, it will NOT work. Our tank has the air holes exposed and will not activate an air draw battery
2.) Some batteries push up our positive pin, if so, please pull out the pin on your 1000mg tank to allow for proper contact to your battery.
3.) Our tank is larger, and sometimes DO NOT fit other 510 batteries and therefore not creating a connection.
4.) Some other batteries are too weak to power our larger device, and will not work
Obviously we want you to enjoy our tank, to get the full power of DIME. We do suggest our battery but most 510 batteries will make it “work”.